Shipping Policy

Last Updated: August 19, 2026

This Shipping Policy explains how Picarlo processes, ships, delivers, and provides tracking for online orders and related product shipments.

Picarlo is operated by AVNU Corporation and provides e-bike parts, upgrade kits, repair, installation, diagnostics, tuning, and related services.

1. Order Processing Time

Orders are generally processed within 48 hours after a properly completed order is received, unless otherwise stated on the product page, checkout page, order confirmation, invoice, quote, or written communication.

Processing may take longer if:

- Payment is incomplete or delayed.
- Customer information is missing or inaccurate.
- The product is out of stock.
- The order includes special-order, preorder, custom, or programmed items.
- Picarlo needs to confirm compatibility or safety information.
- Additional customer authorization is required.

2. Shipping Carrier

Picarlo generally uses UPS for product shipping.

Picarlo may use another carrier when necessary based on product type, destination, service availability, shipping restrictions, lithium-ion battery restrictions, or operational needs.

3. Shipping Charges

Shipping fees may apply and are generally calculated by shipment, order, product type, destination, carrier rate, or service selected.

Unless otherwise stated in writing, there is no standard free-shipping threshold.

Shipping costs will be shown at checkout, on the invoice, quote, or written communication where applicable.

4. Delivery Time

Delivery time within the United States depends on the carrier, destination, service level, weather, holidays, carrier delays, and other factors outside Picarlo’s control.

Picarlo does not currently apply different standard delivery rules by region or remote area unless otherwise stated.

Delivery estimates are not guaranteed unless Picarlo expressly provides a written guaranteed delivery commitment.

5. Tracking Information

When tracking information is available, Picarlo will provide the tracking number or tracking update by email, SMS, order notification, or another available communication method.

Tracking information may be provided by Picarlo, Shopify, the carrier, or another shipping-related system.

6. Preorders, Backorders, and Custom Orders

For out-of-stock, preorder, backorder, custom, special-order, or programmed products, Picarlo will provide estimated timing before payment where practicable.

Estimated restock, preorder, and delivery dates may change because of supplier delays, carrier delays, customs issues, technical requirements, product availability, or other circumstances outside Picarlo’s control.

7. Shipping Delays

Picarlo will make reasonable efforts to ship products within the stated timeframe.

If Picarlo cannot ship an online merchandise order within the promised timeframe, or within the timeframe required by applicable law when no timeframe is stated, Picarlo will provide notice and available options as required by applicable law.

If you agree to a revised shipment date, the order will remain active. If you timely cancel because of a qualifying shipping delay, Picarlo will refund payment for the unshipped merchandise as required by applicable law.

Service completion estimates are different from merchandise shipping estimates and may change because of diagnostics, hidden damage, parts availability, customer response time, technical complications, or other service conditions.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Picarlo is not responsible for delays, failed delivery, lost shipments, returned packages, or additional charges caused by incorrect, incomplete, outdated, or undeliverable shipping addresses provided by the customer.

If a shipment is returned to Picarlo because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges.

9. Damaged, Missing, or Incorrect Shipments

If your product arrives damaged, missing parts, or incorrect, please contact Picarlo within 7 calendar days after delivery.

You may be required to provide:

- Order number or invoice.
- Photos of the shipping box.
- Photos of the shipping label.
- Photos of the product.
- Photos of damage or missing parts.
- Unboxing video, where available.
- Description of the issue.

Please do not install, modify, discard, repair, or continue using a visibly damaged or incorrect electrical component before contacting Picarlo, unless necessary to prevent immediate harm.

Reports submitted after 7 calendar days may not be eligible for shipping damage, missing item, or incorrect item review.

10. Return and Warranty Shipping

For approved return, exchange, or warranty situations, shipping responsibility will be handled according to the specific written approval from Picarlo.

If the issue is confirmed as a Picarlo responsibility or covered warranty issue, Picarlo may cover shipping as applicable.

Customers must follow Picarlo’s return instructions before shipping any product back.

Do not ship lithium-ion batteries or other regulated hazardous materials to Picarlo unless Picarlo has provided written shipping instructions.

11. Local Pickup, Delivery, and Service Area

Picarlo may provide local service, pickup, or delivery within a local service area.

Picarlo’s main service area is currently within approximately 30 miles of our West Covina location.

For approved warranty-related pickup and delivery, service within 5 miles of the store may be provided free of charge where applicable and approved by Picarlo. Areas beyond 5 miles may be charged at $5 per mile.

Local pickup, delivery, or mobile service availability may depend on appointment availability, location, vehicle condition, staff capacity, and service type.

12. Store Pickup

If an order or serviced vehicle is marked for pickup, customers are responsible for picking it up within the timeframe communicated by Picarlo.

Storage fees or additional handling fees may apply if a completed vehicle, repaired vehicle, removed part, special-order product, or other property is not picked up within a reasonable period after notice.

13. Contact Us

For shipping questions, please contact:

Picarlo
1773 W San Bernardino Rd, STE E70
West Covina, CA 91790
United States

Email: info@picarlo.com
Phone: 323-739-9199